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The healthcare industry is forecasted to undergo several changes throughout 2025. Due to significant advancements in technology and shifts in patient demands—such as their desire for personalization—the industry is evolving. Employers must keep up with the future of healthcare to stay desirable to current and incoming employees. Below, we’re exploring what the future of healthcare looks like this year and how employers can keep up with these shifts to ensure their employees can lead strong, vigorous, and healthy lives.
The Future of Healthcare: Upcoming Trends in 2025
As healthcare and healthcare technology change, it’s important to consider how your organization can enhance its benefits and how these changes impact employees. Here are some of the top trends we’re watching this year.
Hybrid Care Models
Telehealth has become more popular in the last few years, and its growth will continue in 2025. Hybrid care models that incorporate a combination of in-person and telehealth visits provide several benefits to patients, including convenience, cost-effectiveness, and accessibility. Telehealth reduces barriers to receiving care, making care more accessible for those in distant areas or for patients who experience mobility issues.
Businesses can integrate telehealth services into their existing employee benefits structure by partnering with a telehealth provider and offering virtual appointments with doctors through the health plan. It’s also critical to ensure that employees have easy access to the telehealth platform and to provide clear instructions on scheduling appointments and connecting with providers.
Personalized and Precision Medicine
Companies such as Amazon and Netflix have led consumers to expect a personalized experience, and healthcare is no different. Sixty-four percent of patients surveyed in an American Academy of Physician Associates study stated that they wished providers spent more time getting to know them and their needs.
Personalizing the healthcare experience involves considering the whole person—their lifestyle, health needs, goals, and more—to create a treatment plan tailored to them. Personalized healthcare takes a proactive approach that uses predictive technology to understand the patient’s health risks, leading to the patient becoming more engaged in their healthcare and ensuring care delivery is designed around achieving the best outcomes.
Part of personalized healthcare is precision medicine. Instead of a one-size-fits-all approach that treats diseases and uses prevention strategies that are designed for the average person, this approach considers a person’s genes, environment, and lifestyle. This enables providers to more accurately predict the treatment and prevention strategies that will work for a specific disease and person.
Artificial Intelligence (AI) in Healthcare
AI has quickly become a major trend in technology, and it isn’t going anywhere. In fact, it plays a large role in healthcare and in helping providers become more efficient and accurate in diagnosing and treating conditions.
AI has a critical role in personalizing healthcare, analyzing and predicting health trends and risks, improving disease identification, and helping physicians make more informed decisions for a treatment plan. Overall, this helps reduce healthcare costs for employees because they’re receiving an accurate diagnosis and personalized treatment plan, and predictive analysis may identify their condition ahead of time.
Mental Health and Well-Being Focus
Mental health is becoming more recognized as an essential component of overall health. In an American Psychological Association study, 81 percent of those surveyed said they will seek workplaces that support mental health when they look for jobs in the future.
To support current and future employees, employers need to prioritize mental health by expanding access to resources such as an employee assistance program and telehealth therapy and by offering flexible working arrangements for employees to attend appointments. Employers must also promote an inclusive culture and communicate with employees about their access to mental health resources. A wide range of tools can be used for this, such as a health benefits website or manager communications.
Many employees don’t use mental health resources simply because they’re unaware that these resources are available to them, which makes it even more important to communicate about them frequently. Employers can also consider personalizing communications about these benefits to improve awareness.
Value-Based Care Expansion
Traditional care has been based on a fee-for-service model, which emphasizes patient volume over value. However, the future of healthcare is shifting toward value-based care, which puts a greater emphasis on patient outcomes and cost efficiency. In a value-based care model, providers are paid based on delivering effective and high-quality care, and preventive care, chronic condition management, and patient engagement are prioritized. This results in better long-term outcomes and reduced costs.
Employers can help embrace this approach by encouraging preventive care, such as regular screenings and wellness programs. Employers can also provide cost and quality transparency tools that provide clear information about a provider’s quality rating and costs, enabling members to make more informed decisions.
Addressing Health Equity and Access
Healthcare access isn’t the same for everyone, and addressing disparities in healthcare has become a growing priority. Social determinants of health (SDOH)—including income, education, and access to healthy living conditions—significantly impact a person’s well-being. Employees who face challenges in these areas often experience greater barriers to care, leading to poor health outcomes and higher costs.
Employers can help address SDOH in their benefits by providing access to care navigators. Care navigators work with members one-on-one to ensure they’re receiving the care they need from high-value providers. For example, NaVcare, the care navigation solution from Vālenz® Health, is tailored to each member. With NaVcare Enhanced with Care Value Optimizer, care navigators can help members find the best care based on their income, healthcare needs, and location, including matching members with low-cost or no-cost charity care options.
Stay Up to Date with Your Benefits Offerings
Healthcare frequently changes, which makes it even more critical to ensure your benefits offerings are flexible enough to keep up with the future of healthcare. Connect with Vālenz® Health to see how you can incorporate the latest benefits into your health plan to facilitate smarter, better, and faster healthcare.